I realized my bill balance went up because my BYOD credit has not reflect on my current bill for some reason.

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  • Updated 9 months ago
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I realized my bill balance went up because my BYOD credit has not reflect on my current bill for some reason. I've been paying $45 plus tax and I got the $10 BYOD credit  in the past 7 months. Can you take a look into it why the credit is not reflecting?
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Michelle Jiang

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Posted 9 months ago

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Cory

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I believe the BYOD credit is only for SIX months.
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Robert, Mobile Master

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As Cory said, the bill was either applied for a period of 6 month or 12 months depending on the promotion you got.
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Bernard, Official Rep

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You can give us a call and we can take a look. However, you are on an ineligible plan (out of province) for your region and will be switched to an in market plan. 
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Cory

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Lol busted.

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