i put $25 on my balance and only $5 show up. Where did the other $20 go?

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  • Updated 3 years ago
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i put $25 on my balance and only $5 show up.  Where did the other $20 go?  Do you guys have fees for missing  a few months?
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B Bartley

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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No fees but if you had a base plan chosen already it would have went to that immediately.
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B Bartley

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How can I get the 20 bucks back?!?!
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Ahmad

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You can't. You used it on your base plan and/or booster(s)
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B Bartley

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So I wasted 20 bucks?!?! I still have the receipt.. must be a way I can get my money back. Koodo need to change the way they do this if it's so easy to throw away money. I'm new to Koodo and I'm not happy at all
(Edited)
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B Bartley

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Never mind, I figured everything out. I just didn't understand the system. I'm okay now
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Ahmad

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Prepaid is fairly straightforward. Glad you finally figured it out.

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