I ported my number to Koodo from Telus prepaid but it didnt fully go through!!

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  • Updated 1 year ago
So I ported from a telus prepaid account today. Everything seems to be okay but for some reason my iphone tells me that I still have the other number that I signed up with (not the one that I ported over).  Calls and texts go through fine as far as I can tell but I did not receive an sms from Koodo welcoming me to their network or anything.  

Has anybody had any similar issues?
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Alex Khamis

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Posted 1 year ago

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Sophia, Mobile Master

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Reboot your phone, sometimes that triggers the full port, Alex :)
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Julie, Official Rep

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Hey Alex! 
The porting process can actually sometimes take up to 48h, is it working properly now? 
(Edited)