I placed an online order and received email, but no shipping confirmation yet, who can I contact?

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  • Updated 9 months ago
I ordered two phones yesterday (separate orders).  Order #1 was for an existing Koodo customer... I received the phone within 24 hours.  Order #2 was for a new Koodo account, phone and plan.  I received the confirmation that the order was placed, and that I would receive further information once the order has been verified.  I haven't received any further information yet, but have already received the phone in the mail from the order #1.  Who can I contact to follow up with my order?
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Kevin Mariner

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Posted 9 months ago

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Paul Deschamps, Mobile Master

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Hi Kevin is the second order possibly one of the phones that are on backorder, which phone is it exactly including color and storage size?
(Edited)
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Kevin Mariner

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I orderded an iphone 7, silver, 256gb
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Kevin Mariner

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Order No. HFO18611001