I picture message used 1gb data

  • 1
  • Question
  • Updated 6 months ago
My phone was off for a week. It was turned on and sent 1 picture message and now the data is locked and says data locked. I looked on my account and i had 4 text message and 1 picture message and its used 1gb data.
Photo of smoke skull

smoke skull

  • 152 Points 100 badge 2x thumb

Posted 6 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,644 Points 100k badge 2x thumb
Hello Smoke,

Sending MMS won't use data unless you send them through iMessage. considering the quality of the picture on an iPhone is quite high, it's still a lot of data for 4 pictures... Look into your phone's setting to see what consumed the data!
Photo of smoke skull

smoke skull

  • 152 Points 100 badge 2x thumb
1 picture and 4 txt. How can i get this resoved
Photo of Dennis

Dennis, Mobile Master

  • 186,740 Points 100k badge 2x thumb
Sounds like data leakage while you used your phone breifly.

Go to Settings>Cellular and see what app was using your data.  Also make sure Wifi assist is off.
Photo of smoke skull

smoke skull

  • 152 Points 100 badge 2x thumb
Actually on my android phone data is required to send and receive mms
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Yes, you need data to be on to send MMS.  I think Robert meant that Koodo doesn't charge for data usage for MMS.

You need to check your setting as Dennis said. Your phone is using data as soon as you turn it on.
Photo of Dennis

Dennis, Mobile Master

  • 186,740 Points 100k badge 2x thumb
Data is required to be on, but sending the MMS does not count against your data cap.

However if any background data is on, then those apps using data will count against your cap
Photo of Robert

Robert, Mobile Master

  • 103,250 Points 100k badge 2x thumb
That's what I meant. Sorry for the confusion though because you identified the thread as being "iPhone" so that's why I suggest for an iPhone
Photo of Dennis

Dennis, Mobile Master

  • 187,420 Points 100k badge 2x thumb
how much data did you use prior to turning your phone off?  What is your billing cycle dates?
Photo of smoke skull

smoke skull

  • 152 Points 100 badge 2x thumb
None i just looked on my account
Photo of smoke skull

smoke skull

  • 152 Points 100 badge 2x thumb
Actually its my wifes phone but now shes freaked out and has turned the phone off.
Photo of smoke skull

smoke skull

  • 152 Points 100 badge 2x thumb
40mb since Nov 14 and 982 in one message yesterday
Photo of smoke skull

smoke skull

  • 152 Points 100 badge 2x thumb
Ya i guess thats probably it. I am an Android guy and she bought a iphone for some reason. Women!!!
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Well, I'm an Android girl. lol
Photo of smoke skull

smoke skull

  • 152 Points 100 badge 2x thumb
The only other thing is she only has a few apps so that seems like avredonk ammount of data for anything other than a complete os upgrade
Photo of Dinh

Dinh, Mobile Master

  • 32,152 Points 20k badge 2x thumb
MMS didn't use that much data.

I think she might let the Appstore to update her iphone apps automatically. However that 1GB was doubful. I would check your usage online and see what time the iphone used it.
Photo of David

David, Mobile Master

  • 88,862 Points 50k badge 2x thumb
Go to Settings > Cellular, and see the list of cellular data consumption there. It should give you some idea of what app(s) consumed data. You can reset the counter at the bottom of the screen.
Photo of Jason Quach

Jason Quach

  • 342 Points 250 badge 2x thumb
you can check what program or programs used that data. doubt it is a mms.
Photo of smoke skull

smoke skull

  • 152 Points 100 badge 2x thumb
So she was in mexico for a week and couldn't even bother to message me. She's an alcoholic lush and I have decided this isn't my problem. Her phone is a big secret so i doubt i would be allowed to look at it anyways. Going to a divorce lawyer asap. Sorry to have burdened anyone.
Photo of Dennis

Dennis, Mobile Master

  • 186,740 Points 100k badge 2x thumb
Oh no.  Sorry to hear.  If you have any other Koodo/Cell questions, feel free to come back to ask on the community