I payed my last month bill, but it appears on my next bill. What's going on?

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  • Updated 1 year ago
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Posted 3 years ago

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Mayumi, Mobile Master

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When and how did you pay your bill ?
If you used online banking, it takes 3 to 5 days to process. So your payment information might not reflect on your new bill?
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I payed 200 and It only shows 100. But i payed 200 on april 4 but it is no showing. I just paid anorher 150. I dont think something is right
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Mayumi, Mobile Master

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Check your bank/cc statements again to see how much was actually charged.
If you paid overpaid, it'll always appear as an credit on next bill. Also you can see it through self serve after a few days.

If it still doesn't show, you can call Koodo *611 from your phone, option 5 then keep pressing 0 to talk to a rep. They should be able to help/explain you.
(No charge for bill inquiry)
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I paid my February bill by credit card. In self serve, it shows payment received. But the amount has still been rolled forward to my march bill.
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Goran, Mobile Master

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As this thread states, the new Bill could very well have been generated before Koodo received the payment. Give it a few days to see hat it shows as outstanding in self-serve and if it doesn't change then you could try sending a private message to Koodo via Facebook or DM via Twitter to confirm it was received.
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Ranjan, Official Rep

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Hey SB - I see an attempt was made to process payment from your credit card on Feb. 24, but it did not go through. To-date, we haven't received any payments from you. You should be able to verify this with your financial institution.

I would recommend making a one-time payment with a valid card through your self-serve account to clear up the outstanding balance.