I pay for 1 GB of data. Koodo sends me alerts for my data usage of 1024 MB. I have lots of data left to use. I'm confused.

  • 2
  • Question
  • Updated 1 year ago
  • Answered
Koodo Data Alerts: I pay for 1 GB of data. Koodo still sends me alerts for my usage of 1024 MB of data (previous plan). I have lots of data left to use. I'm confused.
Photo of Wendy M. Walton

Wendy M. Walton

  • 172 Points 100 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
1024MB = 1GB
Photo of Wendy M. Walton

Wendy M. Walton

  • 172 Points 100 badge 2x thumb
I changed my plan on the Koodo Web site on May 10. Between May 3 to May 10, 2017, $10.67 was discounted from my bill to transition from a $40 1GB 500 min Plan SFD to a $55 1GB 500 min Plan SFD. Now I know that 1024MB is the equivalent of 1GB of data. I'm shaking my head.

Thank you all for contributing to this conversation. It was nice to share my confusion with the Koodo Community.
Photo of Goran

Goran, Mobile Master

  • 90,022 Points 50k badge 2x thumb
Maybe you're so confused by the data reset? Data isn't pro rated when you switch plans in a billing cycle. So you end up getting the usage counter reset to the amount of the data in the plan you switch to.
Photo of Wendy M. Walton

Wendy M. Walton

  • 172 Points 100 badge 2x thumb
This YouTube video helps: https://youtu.be/Mvz4Z9LI7vo
Photo of Wendy M. Walton

Wendy M. Walton

  • 172 Points 100 badge 2x thumb
Thank you to the Koodo Community for participating in this conversation.