I paid the 30 days voice, data and texting package and was unable to make a call during my trip

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: No longer valid due to Easy Roam

I went on a cruise and tried to connect my family to make sure they were okay and get news on the passing of our brother in law which is the only reason I purchased the package.  I got a text in each port of call but was no able to make a phone call home.
Photo of Pat Hanrath

Pat Hanrath

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 1
Photo of David

David, Mobile Master

  • 93,850 Points 50k badge 2x thumb
Sometimes it is necessary to manually add the free “International Voice Roaming" and / or the free “International Data Roaming” add on, both available in the Self-serve section of the website. Then turn airplane mode on and off. When your phone connects it should be working.
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
Hello Pat.

Are you still currently travelling or you are back?

If you're back, you can se with Koodo to receive a refund.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Koodo doesn't guarantee service while roaming. why? Because koodo has zero control over the foreign networks you may be travelling through. You're welcome to call and you may even get a refund but still there's no way Koodo can control this.

This conversation is no longer open for comments or replies.