I paid over 20 days ago, but payment still not recognized. Phone wrongly disconnected.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My bank records show that my bill was paid on the 2nd of this month, but my Koodo profile says I owe money and does not recognize that payment. I'm only realizing this error now because my cell has just been "disconnected". Am I out of luck until business hours tomorrow?
Photo of Sage Fleming

Sage Fleming

  • 70 Points

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 177,986 Points 100k badge 2x thumb
They close 9pm local time today.

Maybe you entered the wrong account number for payment?