I paid off my tab but am still being billed the tab amount. . I want to pay the monthly fee, no tab amount. How do I do this in Self Serve?

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I paid off my tab but am still being billed for it. I just want to pay the monthly fee...no tab amount. How do I do this?
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Colleen

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Posted 1 year ago

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Bernard, Official Rep

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When did you pay off your tab Colleen? And where? Right now there is still 130 tab left on your account. I also don't see any tab payment made in the lat 3 months.
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David, Mobile Master

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There have been a number of posts with this question. Seems the system is posting your $0 Tab a month ‘early’. It is as though the $0 report is what will be owing at the end of your prepayment period.
When did you put this phone in service?
(Edited)
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Michael

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I don't recall.. and it's a iphone 5s.  So the Jan bill was simply incorrect... I can wait to see what next month shows.
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Michael

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Looks like Feb 28th, 2016 actually - expires Jan 28, 2018.
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Michael

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I called them and they credited my account.  The explanation was that the -$0.97 balance caused the system to charge another $13 to try to remove it.   Thanks!
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Allan, Mobile Master

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To fully pay off the rest of your tab, login to self serve, click view tab balance, then click pay my tab. The remaining tab balance will be applied to your next bill.

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