I paid my bill but in my self serve account it still says owning?! Why?!

  • 1
  • Question
  • Updated 6 months ago
  • Answered
Why does is say I still owe?!
Photo of stacey

stacey

  • 82 Points 75 badge 2x thumb
  • confused

Posted 2 years ago

  • 1
Photo of Eric Dufresne

Eric Dufresne

  • 160 Points 100 badge 2x thumb
I was with koodo and no one can helps me so I solve it my self by switching to bell
Photo of stacey

stacey

  • 82 Points 75 badge 2x thumb
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Your self serve account is not live.  Once the payment has been processed (this can take some time depending on how you paid), the self serve amount owning will up date.
Photo of Goran

Goran, Mobile Master

  • 91,406 Points 50k badge 2x thumb
How did you pay and how long ago? It can take a few business days if done via online banking for example.
Photo of Tyler Druer

Tyler Druer

  • 170 Points 100 badge 2x thumb
I paid my account in full and now 3 months later Im getting emails saying I still owe 20ish bucks. I've got the phone conversation where I asked the total amount required to pay my account in full. I paid that amout in full and moved on from Koodo and now they are threatening to dmg my credit. WTF Koodo.
Photo of Goran

Goran, Mobile Master

  • 89,826 Points 50k badge 2x thumb
You should start a new thread as this is one year old and you have your own situation

You can send a private message to Koodo via Facebook Messenger or DM via Twitter explaining your situation and ideally have proof of payment made and someone will look into it and get it taken care of.