I paid; Koodo says I did, then tells me I'm expired

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  • Question
  • Updated 2 years ago
  • Answered
Why the mix up? I am on auto top up: I received a text telling me my top up was successful, but no message about my 10% bonus as usual. Now I am getting messages telling me my account is expired and I have gone five days without using it. What gives?
Oh, and why is it so time consuming to get an answer without having to pay extra?
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  • 70 Points
  • annoyed to be honest

Posted 2 years ago

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Photo of Melissa

Melissa, Employee

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Hey JM! Just to clarify, we will never charge you for help when there is an issue with your account. We don't have access to your account here since this is a public forum but we would be glad to help you further to see what is going on.  For us to do so, please send us a detailed email through this secure link http://koo.do/11eMLdy  and choose "social media" as a category.  You can also contact out customer service team.  It will be a pleasure for us to investigate and fix the issue.  Thank you! 

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