I overpaid by bill last month

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  • Updated 3 months ago
I overpaid by bill last month and I see the amount on the Bill PDF as owing 106.83 .The website says I owe 216.15 even with a balance forward from my last bill of 150:84. Does the website not calculate the credit ?
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Kim

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Posted 3 months ago

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Allan, Mobile Master

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Check your ebill. It does calculate any credits on the account as part of your bill.
If you still dont understand post a screenshot of page 3 of your ebill, leaving out any personal info, and we can help explain it to you.
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Kim

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Goran, Mobile Master

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Hmm yes that's odd. Not sure what's going on there. You could always send a private message to Koodo via FB Messenger or DM via Twitter and ask about it make sure that you don't get overcharged and that it's just some error or dselayed update.
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TJ Smith

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Kim your 2 last payments were made after March 11th which is your billing cycle. You paid $100 on March 19th and $15 on March 23rd; that's why the balance showing on the PDF is not p-to-date. 

On top of your screen-shoot it's stated: "late payment charges will apply if payment no received before after April 11th".
Basically your cycle start on the 16th of each months but the system take into account all transactions made before the 11th of that specific month.

I'm pretty sure if you call *611 the automatic system will tell you the "real/up-to-date" amount owing. If the numbers still don't add up reach out via FB or call them directly (I'm a bit paramo about personal info on FB but i'm seeing some1 about that.. lol).

hope things get straighted up mate
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Allan, Mobile Master

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The $150.84 from the past bill should be reflected on self serve though as shown in the pdf ebill.
As shown in the ebill the charges should only be $106.83 for this month.
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TJ Smith

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I'm guessing the 109.53 is the past due of 106.83 + late fees. The March bill total was 257.67; with all the payments/credits (-$150, -$15, -$100) the sum should be -$7.30.
Which means his upcoming bill is for a total of $223.45 (usage and taxes in) minus the old bill credits (-$7.30). The April bill to be paid before May 11th should be $216.15 all total.

Kim let us know when your April bill is ready mate
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Kim

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TJ you were right. The balance on website updated the day before my new bill got posted. Now both say I Owe 216.15.
Thanks!
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canucks4life

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There still might be something out of wack waiting on my April 17 bill to post but when I just checked self serve the balance showing is definitely incorrect. I'll wait for PDF version before contacting customer service.

Total due: $499.19

Date due: April 12th 2018

(Edited)
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Goran, Mobile Master

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Yeah definitely wait to see it and then if it's saying too definitely cl customer support