I ordered phone last week but out of stock, how do I go about getting a new one as they have already charged me

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  • Updated 1 month ago
Phone I ordered was out of stock, they emailed me after I checked my order status. They have already charged me. How to i make a new order for similar if I can never get through to the Web store?
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thomas

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Posted 1 month ago

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David, Mobile Master

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Email them to cancel, then re-order.
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Dennis, Mobile Master

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If they emailed you that it was out of stock, did the email provide you with options?
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thomas

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I emailed them to see about the my status of order. They emailed back saying it was out of stock ( this is like a week and half after I ordered). Still charged my credit card so now I have to wait for a refund which messed up me being able to order another phone. All the Email said was make a whole new order but now I can't use the small tab choice. So if I want a phone still I have to get the refund (still waiting) then order again and see if itshe in stock. Kind of a waste of time at the point I think plus the number to call just never answeres. Terrible customer service to say the lest.
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Ranjan, Official Rep

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Sorry to hear that you didn't have a great experience Thomas. Would you mind sharing your order number? I'd like to look into it and see what may have happened. 
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thomas

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HFO20163413 was my order number.
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Ranjan, Official Rep

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Hi Thomas - so from what I can see, you placed your order, and while it was waiting to be fulfilled we ran out of Q6 stock. When this happens, we typically put up a disclaimer on the phone page and/or remove it from the web page entirely. Customers who had already placed orders, would be notified during the order fulfillment process, but since your order was still in queue, you beat us to the punch.

I can see that the order was cancelled on Wednesday, and a refund issued to your card at the same time, meaning you should be able to place a new order or purchase in store as you wish. If you run into any issues with placing a new order - let us know here.