i ordered my phone almost 2 weeks ago,i still dont have it and idk how to get any info when i am getting it or what is going on

  • 1
  • Question
  • Updated 2 years ago
i want to know whats going on and i want to know if i can cancel it and just go in person to buy
Photo of julia jezak

julia jezak

  • 70 Points
  • angry

Posted 2 years ago

  • 1
Photo of David

David, Mobile Master

  • 93,614 Points 50k badge 2x thumb
Any information about Online orders would need to be addressed through the Webstore: koodo.webstore@koodomobile.com or 1-844 566-3697
Photo of BobTheElectrician


  • 67,356 Points 50k badge 2x thumb
For those who need to contact the web store, here's the info directly from Koodo's site, including the business hours. It's pointless to wait in the standard 611 queue just to be told to call there:

Koodo Webstore:

If you need assistance with an order you placed online at koodomobile.com, contact the Koodo Webstore team at koodo.webstore@koodomobile.com or 1-844 566-3697. Please have your order number handy.

Hours of Operation:

Tuesday to Friday: 3pm to 9pm EST