I ordered a phone over a week ago, and have not received a tracking number or ship notice. Is this normal?

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I ordered a phone over a week ago, and have not received a tracking number or ship notice. Is this normal?
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Joe

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Posted 1 year ago

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Ranjan, Official Rep

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Hey Joe - order was received on March 14 and shipped out on the 16th. I see on Canada Post's site that a notice card was left at the address on March 17 and a final notice posted just yesterday that if not retrieved from the post office in 10-days, the item will be returned to us.

An email would have been sent to the same address you're using for this community - both an order confirmation and a shipping notice with tracking info. Have you checked junk/spam folders to make sure they didn't get filed incorrectly? Also, are you familiar with which post office is closest to you, where you can pick up the package from?