I ordered a phone five days ago and the bill has came but have not received shipping or tracking info yet

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I ordered an iPhone five days ago and the receipt has been sent but not the shipping or tracking info. What's taking so long?
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Liam Martell

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Posted 2 years ago

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Robert, Mobile Master

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Hello Liam. 

That is very unfortunate!

It takes a few business days for orders to be processed under normal circumstances. Given that Black Friday was one of Koodo's busiest shopping periods of the year, there is indeed a backlog of orders that the team is working through. Rest assured, that you will be notified once your order is processed, OR if the team finds any issues with your order. If approved, you'll receive a confirmation with tracking info. for your delivery. If there are any problems, the email will explain what the issue is.
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Liam Martell

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how long might this take?
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Liam Martell

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how long might this take?
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The real Shrumiez

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i've ordered my phone 9 days ago still no email yet 
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Martin Nicole

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I also ordered a phone 7 days ago no email nor replies to my emails
(Edited)
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Ranjan, Official Rep

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Please reference this article for an update. 

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