I ordered a LG G5 but I didnt receive any confirmation email. I want to track it to be home on the arrival day.

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  • Updated 2 years ago
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bijan bijani

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Posted 2 years ago

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Ranjan, Official Rep

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Hi bijan - when did you place your order and do you remember the expected delivery date given at the time? Unless you're contacted you Koodo and told otherwise, it's fair to assume that the date provided will remain the same.
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bijan bijani

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I placed my order on Saturday Oct 15. I dont remember the expected delivery date but I remember it said something like between 5-7 days. I havnt contacted Koodo about that yet. The problem is I cant track the shipping. because I dont have the track number and I didnt receive any confirmation email.
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Ranjan, Official Rep

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Thanks for the details. Order was received, account info. was validated and we are now waiting to prep. the device for shipping. Once it's shipped you'll receive a notification with the tracking details, and this will take 1-2 business days to arrive.

The email address as have for you ends in @u.ca - is that the account you've been checking?
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bijan bijani

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Yes. This is the email I check. But when it will be shipped?

Thanks
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Ranjan, Official Rep

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Confirming that it has shipped as of this afternoon. It should arrive within 1-2 business days.
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Paul Deschamps, Mobile Master

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Check your spam folder in your email client as it may have went there depending on your email settings.
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bijan bijani

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There is nothing in my spam box.