I only go 11 months of $10 off instead of the full 12 months how do I get that fixed?

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  • Updated 3 months ago
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kathleen

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Posted 3 months ago

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Allan, Mobile Master

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What month was the first month that you got the promo?
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Goran, Mobile Master

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Usually it doesn't show up until the 2nd bill and I recall around that time it could have even been the 3rd bill cycle. Did you count to 11 months and it stopped?
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Bernard, Official Rep

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@Kathleen, let me have someone look into this for you. Indeed I'm only seeing eleven months as well. I will get back to you here as soon as I have an update. It will be sometime tomorrow though. Thanks for your patience!
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kathleen

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Thanks
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Bernard, Official Rep

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Looks like there was a miss due to how the promos added at the beginning. A credit will be applied if it hadn't been already. Thanks for your patience!