i need to talk to an agent

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  • Question
  • Updated 1 week ago
i was trying to top up my phone with a different card ,i ordered something but my phone doesn,t work,the order no is,hfo19781790 i need my phone today my phone is alcatel from walmart, ive had same plan for 4 mos
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William Timmons

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Posted 2 weeks ago

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Goran, Mobile Master

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So the payment went through and your base plan renewed?
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William Timmons

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it says i still don,t have the base plan,still can,t call
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Mats

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If you dont have a base plan you wont be able to call. Try topping up again to get your base plan active.
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Dennis, Mobile Master

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Call *611 on your prepaid phone and top up via the phone
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Donna Dyer

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my husband bill says no money on this account but there is money in my acess debit account.youv being taking it out of my accountwhy is his cello phone is not working.please fixed this problem.thank you.DONNA DYER.


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BobTheElectrician

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Best to contact customer service using Facebook or Twitter (logos at the bottom right of this page if you are on a laptop) or call toll-free 1-866-995-6636 from any phone.
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Donna Dyer

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YES IAM ON MY LAPTOP RIGHT NOW.
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Dennis, Mobile Master

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Hi Donna,

Can you create your own question?  We will be able to help you more easily 
https://community.koodomobile.com/koodo/topics/new