I need to suspend a phone temporRy

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  • Updated 2 years ago
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Diane Webb

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Posted 2 years ago

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Dennis, Mobile Master

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What do you mean by suspend?

Like it was stolen or you want to put everything on hold like if you are out of the country?
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Diane Webb

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I need to suspend or block the phone it's in my name and my ex won't give it back
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Dennis, Mobile Master

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Ok then on self serve you can report it stolen.  You will still be paying yoru regular bill but no one will be able to use the phone or the sim
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Diane Webb

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Where do I do that??
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Dennis, Mobile Master

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Log in via browser.  Then at the bottom you can see this



When you get your phone back you need to call into Koodo in order to reactivate that phone and sim

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