I need to speak with someone re my ATU.

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  • Updated 2 weeks ago
I need to speak with someone re my ATU. The amount coming out of my account is higher than what shows in my transaction history.  Looks like this has now been happening for several months.  
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Jodi McKay

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  • confused and not happy

Posted 2 weeks ago

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Dennis, Mobile Master

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What does ATU mean?

When you log into self serve, does the amount coming out of your account match the detailed pdf ebill?
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Jodi McKay

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ATU= automatic top up.  So I have my son's phone set up with a $45 automatic payment each month.  Then I get $1.50 for a rebate.  THis is all on the detailed ebill.  However, $47.25 is now coming out of my bank account monthly.  
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Dennis, Mobile Master

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Ah ok. I can explain the charges.

The $1. 50 rebate is added to you account to use for top-ups. You should see this in your self serve.

Also the $45 is pre tax. +5% gst is an additional $2.25. This results on your $47.25 total each month.
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Jodi McKay

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Ahhhh.  so why doesn't that show in the details of the ebill then?  ANd thanks for your quick response.
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Dennis, Mobile Master

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That's a good question. I'm not familiar with prepaid. I'm not sure if there is a different area in self serve that shows this or not. I'm sure a prepaid user will see this post and chime in
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BobTheElectrician

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That prepaid reporting has always been funky. Not even sure if it's legal, since they don't report taxes, even though they are collected.

Dennis is right about taxes. The 10% rebate is applied as a credit for automatic top-ups only, but not for anything done manually. Notice the $15 auto payments always earn a credit, but the $42 manually done Jan 1 to buy boosters does not.

All of the charges below to a credit card are boosted by the amount of applicable tax. $15 reported is $17.25 debited in my case.

Also note: prepaid runs on a 30-day cycle, not once a month, so there are 360 prepaid days in a year. Your top-up date will slide if the current month has 28, 29 or 31 days.

(Edited)
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Jodi McKay

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Thanks!  I agree that it is very strange the taxes isnt reported on the ebill.  Well I have learned alot.  THanks....