i need to open my self service but it locked can someone please help me

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  • Updated 4 years ago
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Mao Lievano

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Posted 4 years ago

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Daniel Kim, Mobile Master

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Did you forget your Password Mao? If so there is a 'forgot your password?' link on the login page. You'll need to answer the security questions you initially set up.
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Mao Lievano

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yes i forgot my password, and i also forgot the answer of the security question
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Mao Lievano

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i need to pay my phone but i don't have a credit card so i can't call
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Daniel Kim, Mobile Master

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You can pay through your bank as well. Here are some payment options, the video will list them. http://help.koodomobile.com/my-bill/b...
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Daniel Kim, Mobile Master

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Check out this link. http://community.koodomobile.com/kood...
Basically, you can call koodo (*611) and tell them that and they will give you other security questions such as your data of birth, etc. After they confirm it's you they should be able to reset your password.

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