I need to make a complaint regarding my local koodo and the runaround I've been given.

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I need to make a complaint regarding my local koodo and the runaround I've been given. Where do I go to get this resolved? Is there an email address?

I purchased two iphones, one for myself and one for my son. Also purchased two Moshi Airfoil glass protectors.

went to my local koodo kiosk - they looked at the phone and told me to go to the Apple store as I had purchased Apple Care 

Drove 20 minutes to the local Apple store where I was told that this was NOT an Apple issue and to go to Koodo.  Went to the closest Koodo

They said the get the receipt and they would replace the cover - went to the car, came back and they advised that they didn't have any in stock!!  Told me to try to location I purchased it at

Went back to the original location and, after waiting 15 minutes for service, was told NO

I had to go online to Moshi and request a replacement.

I have now done that and still do not have an answer or replacement protectors.

This is not acceptable.

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Linda Remias

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Posted 2 years ago

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Bernard, Official Rep

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Hi Linda,

Pls let us know specifics of the issue, including the location of the Koodo store and if you have the name of the person you spoke to. We'll look into things and get back to you. 
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Linda Remias

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The original store was in Limeridge Mall, Hamilton. That's who sent me to the Apple store 20 minutes away.

Then I tried the one at Mapleview Mall in Burlington where I was sent to get the receipt and returned to be told they didn't have any in stock after-all to simply return to Limeridge where they would replace the covers on site.

Unfortunately I did not get the names.  I was so frustrated and fed up driving around and waiting.

thank you for your assistance

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Bernard, Official Rep

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Yeap, that's a prepaid service. No monthly invoice. Store where it was purchased should be able to help out. 
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Lesley BITHELL

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I already went to the store and they said No after your technician told me too, i want the store manager to call me to advise that they will do the refund and not cause more frustration
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Lesley BITHELL

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Ok thanks Bernard

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