I need to contact someone personally.

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  • Updated 2 years ago
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I need to contact someone to talk to.
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Kim

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Kim,

What do you need? We can give you a hand right here :)
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Robert, Mobile Master

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Calling in will take a lot of time during Black Friday.

If you really want to contact someone because it's a personal problem, you can dial *611. But you will wait a lot of time. So start by asking the question over here.
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Kim

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I got two emails right in a row this morning.
*The first said that my automatic payment did not go through and my account will be charged $25 NSF.
*The second email said that my payment went through.
However, I had to get a new credit card because my old one was compromised, so I understand why my payment did not go through.
I got my new credit card this morning, so I did get my new information on my account, so it should be all good now.
However, I'm wondering if my account will be charged the $25? And how did my account get paid BEFORE I put my new credit card information in?
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David, Mobile Master

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If you can access your account through self-serve, you should be able to see the current status of your payments.

To my knowledge, there is no chargeback to companies for refused credit card payments, (unlike cheques) so since you made payment with your new card, it should be clear.  But I admit I'm guessing.
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Mathieu, Mobile Master

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The 25$ NSF charge is from Koodo. That fee will apply unless it Koodo decides to waive it.
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Kim

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How would I go about contacting them to explain my situation and get the fee waived?
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Alaa, Employee

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Hi Kim,

Any updates on the situation ? 

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