I need to cancel my account. I am now in UK so need to do this online. How can I do this?

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  • Updated 2 years ago
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Naomi Givans

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Posted 2 years ago

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Chad Burr, Mobile Master

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You'll have to call in during business hours. You cannot cancel online.

You can google the number or check out the website under contact us.
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Ivan, Mobile Master

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If it's gonna be expensive for you to do this, you can check out Fongo (https://www.fongo.com/). Then, you can call Canadian numbers for free over your local WiFi connection (or over 3G/LTE - it's rather cheap in the UK). I use this to keep in touch for free while travelling abroad.
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Robert, Mobile Master

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Or you could use Skype. It's free to call toll-free number via Skype!
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Jru Gordon

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the number you'll want to call is +1-866-995-6636 ... if calling from a landline in the UK, replace the + with 00 so it'll be 00-1-866-995-6636
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Chad Burr, Mobile Master

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That number only works inside of Canada. OP can find the right number on the website.
(Edited)
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Jru Gordon

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ok, try this, it's Koodo's office in Toronto. From UK dial 00-1-647-788-4337
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Karine

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Good afternoon Naomi! Fell free to send us en email by using this secure link http://koo.do/11eMLdy Make sure to select Monthly customer - Social Media - Koodo Community - Login to Self-Serve. You must log in, otherwise our email agents won't be able to access your Koodo account and complete your request. Have a good one! 

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