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I also have a gaaxy s4 on tab from july and the lcd underneath the screen broke. I researched repair stores and i wanted to see if koodo had a better price so i went to the eaton centre kiosk on friday. the lady at the kiosk said that koodo does not do repairs and that because i have a large tab balance maybe i could call customer service and ask them to reduce my tab balance to $30-40. Because im a student and paying off the tab or paying for repairs is kinda expensive for me, i though that would be a good idea so i called customer service. the lady at CS says koodo does do repairs and asks me which kiosk i went to. Then she says she'll contact them and see what happens, so she puts me on hold for 2 hours. I had to leave so i eventually hung up but i just wasted 2 hours of my time and 2 hours of my minutes. Sent them an email after that but they have not gotten back to me yet. I mean, she could have at least told me why it was taking so long and i understand that it was black friday but 2 hours?? and i didnt even get my question answered. I don't want to call them anymore and now i have to call them regarding 2 issues. is there some where i can call and get hold of someone to talk to directly? also, has anyone been through a broken phone on tab? thanks for reading this long post, really appreciate any input!