I need my bill to show new address

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I changed my address but the old address is on my bill when I download it. I need it to show my new address how can i make that happen!
Photo of Siobhan Waldron

Siobhan Waldron

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,982 Points 100k badge 2x thumb
You cannot change the address on bills which have already been posted. You can, however, change your address by signing into self serve and clicking the change address link at the bottom of the page. All subsequent bills will show the new address.
Photo of Karen Holton

Karen Holton

  • 60 Points
I just tried to change my address and it did not accept my apartment number.  It shows my street address but not my apartment number.  Please advise.
Photo of David

David, Mobile Master

  • 88,942 Points 50k badge 2x thumb
Koodo uses Canada Post addressing standards. One of the following should work for you. I suggest trying them in order, and be aware of the lack of spacing for some formats.