I need my bill to show new address

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  • Updated 2 years ago
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I changed my address but the old address is on my bill when I download it. I need it to show my new address how can i make that happen!
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Siobhan Waldron

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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You cannot change the address on bills which have already been posted. You can, however, change your address by signing into self serve and clicking the change address link at the bottom of the page. All subsequent bills will show the new address.
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Karen Holton

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I just tried to change my address and it did not accept my apartment number.  It shows my street address but not my apartment number.  Please advise.
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David, Mobile Master

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Koodo uses Canada Post addressing standards. One of the following should work for you. I suggest trying them in order, and be aware of the lack of spacing for some formats.