I need customer service in english

  • 1
  • Question
  • Updated 12 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I opened my account few days ago and i got notifications in french. Try to set up my voicemail then instructions are in french. Called customer service which they instructed me in french. I need someone to answer in english to change set up my account in english.
Photo of Kirhin moon

Kirhin moon

  • 70 Points
  • frustrated

Posted 12 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 101,130 Points 100k badge 2x thumb
Hello Kirhin,

When you call customer service, you can opt for English speaking, no? I think that your account has been set up as being french so that's why you get everything in french.
Photo of David

David, Mobile Master

  • 83,290 Points 50k badge 2x thumb
Send Koodo a private Message from their Facebook Page, and they should be able to switch the language option for you.
Photo of BobTheElectrician


  • 57,118 Points 50k badge 2x thumb
If you set up an account in Quebec, by default the language of communication will be French. You can change the language of your voicemail by going thru the set-up process, but to change your billing, etc. you have to contact Koodo.

This conversation is no longer open for comments or replies.