I need customer service in english

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I opened my account few days ago and i got notifications in french. Try to set up my voicemail then instructions are in french. Called customer service which they instructed me in french. I need someone to answer in english to change set up my account in english.
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Kirhin moon

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Posted 1 year ago

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Robert, Mobile Master

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Hello Kirhin,

When you call customer service, you can opt for English speaking, no? I think that your account has been set up as being french so that's why you get everything in french.
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David, Mobile Master

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Send Koodo a private Message from their Facebook Page, and they should be able to switch the language option for you.
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If you set up an account in Quebec, by default the language of communication will be French. You can change the language of your voicemail by going thru the set-up process, but to change your billing, etc. you have to contact Koodo.

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