I need a refund over charge my plan $25 every month and now I receive d a text from koodo my bills$303 I was so shocked

  • 1
  • Question
  • Updated 7 months ago
Over charge
Photo of Yam Bngg Reuxaloum

Yam Bngg Reuxaloum

  • 90 Points 75 badge 2x thumb

Posted 7 months ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hello, did you actually look at your bill to see exactly where the charges are coming from?
Photo of Yam Bngg Reuxaloum

Yam Bngg Reuxaloum

  • 90 Points 75 badge 2x thumb
I went at koodo today I ask them why my bill is too high.they are telling me I exceed the the call time minutes but why before they didn’t inform me that incoming calls are charge I don’t have any idea about that incoming calls are charge I was new here in Canada how did I know about that they didn’t explain me.Just now I know that my bill is too high is not fair.
(Edited)
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,080 Points 100k badge 2x thumb
Did you read the agreement you signed when you signed up it would specify what's included and what's charged for?
The person who signed you up also goes through the just of the plan / agreement with you as well before you sign telling you what your getting so I wouldn't say it's not fair that you didn't take the time to learn what you were getting.
In the future I suggest reading contracts /agreements before sign them every time I've not read through I've been surprised by something buy luckily I found out before I signed after having one costly mistake like yours. Life lessons aren't cheap sometimes unfortunately
(Edited)
Photo of Yam Bngg Reuxaloum

Yam Bngg Reuxaloum

  • 90 Points 75 badge 2x thumb
When I apply my plan I did not sign a contract I went at telus/koodo they explain me using their computer
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,342 Points 100k badge 2x thumb
You would have signed and initialed this set of three forms, I took a picture of the last form below, they give you a copy of the forms as well as these are mine from when I signed up with koodo. They might have shown you on the computer but they printed out them for you to sign as well and give you a copy.