I need a koodo rep to contact me. I have a billing issue to discuss

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Billing for US travel incorrect.
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Edmund Kill

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Posted 2 years ago

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Sophia, Mobile Master

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How is it incorrect, Edmund?
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Chad Burr, Mobile Master

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Have your checked page three of your bill. There's a summary that usually answers a lot of questions
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Ranjan, Official Rep

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Hi Edmund - I'm seeing that you purchased a $30 roaming add-on that gave you unltd. talk and text for 10-days. While roaming, you also used data, for which you were charged the pay-per-use rate since this wasn't included with your add-on, so the bill shows an additional $10 for this. The only other additional charge was a long-distance call to the U.S. from Canada - $1 for this.

Let us know if you have any further questions or need clarification. 

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