I moved from a 33.75 plan to a 37.50 plan during the billing period.Bill is over 40.00...why

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I moved from a 33.75 plan to a 37.50 plan during the billing period....Koodo sent me a bill for over 40.00 ...I phone in and told me the charges are pro rated..makes no since the bill is higher than the new plan
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Sherman

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Posted 2 years ago

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Goran, Mobile Master

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Part of the proration involves minutes also being prorated and retroactively at that. If you have 500 and changed at day 15, you have 250 for for first half. If you used 270 minutes dur this time you will get charged for the extra 20.
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Paul Deschamps, Mobile Master

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Look on your bill on page 3 and you should see any overages which could explain it. Minutes are prorated so you only get a portion of the plans alloted minutes. Divide the amount of minutes included in your plan by 30 and then multiply that by how many days you had the plan and that's how many minutes you have for that month before paying overage fees.
(Edited)
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Sherman

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There are no overage charges..... i get a 25% corporate discount...so i moved from the 45.00 pland to the 50.00 plan...the maxium my bill should have been was 37.50 plus tax...however i was charged 40.00 plus tax....again there were no overage charges
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Ranjan, Official Rep

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Hi Sherman - as Paul mentioned, if you log into self-serve and look at pages 2-3 of your bill, it explains in detail the monthly charges, including the partial charges/credits due to changing your plan part-way through the month. You do in fact get a 25% EPP discount, but there was a balance forwarded from your last bill, plus a late payment charge of $0.70 cents.
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Ranjan, Official Rep

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Hi Sherman - as Paul mentioned, if you log into self-serve and look at pages 2-3 of your bill, it explains in detail the monthly charges, including the partial charges/credits due to changing your plan part-way through the month. You do in fact get a 25% EPP discount, but there was a balance forwarded from your last bill, plus a late payment charge of $0.70 cents.
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Sherman

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Well...thanks for NOT answering my question...I will just switch to another provider
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Ranjan, Official Rep

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Since this is a public forum we refrain from sharing specific details about your account/bill, Sherman. Have you tried logging in to review your bill? Is there anything you see that's incorrectly charged?