I lost my phone, I have tried suspending my account through self serve, it won't work.

  • 1
  • Question
  • Updated 1 year ago
I lost my phone, I have tried suspending my account through self serve. When I click on the link to do so I am taken to apage that says I am not authorized to do this. How do I go forward from here? I do not access to any other phone to call customer service.
Photo of GT

GT

  • 70 Points
  • frustrated

Posted 1 year ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Hi GT,

I've had this issue as well. Try sending Koodo a private face book message at:

http://m.me/koodo

They will verify you own the account and help you out.

Chad
Photo of Bernard

Bernard, Official Rep

  • 80,694 Points 50k badge 2x thumb
@ GT, it looks like you have successfully suspended your account already. That is why you get the error message.