i know i cant add talk add on right now for pre paid how can i add minutes i called 611 but dont remember my pin

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  • Updated 9 months ago
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i know i cant add talk add on right now for pre paid how can i add minutes i called 611 but dont remember my pin
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Debbie Ion

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Posted 9 months ago

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Allan, Mobile Master

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Send Koodo a message on Facebook and they can verify your account and help you out.
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Sophia, Mobile Master

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You can reset your PIN in self service, Debbie. https://prepaidselfserve.koodomobile.com/ 
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David, Mobile Master

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That's called a Personal Identification Number (PIN). You'll need to contact Koodo to reset it if you also can't login to Self-serve as Sophia suggested.
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Debbie Ion

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thanks i can log into self serve just 611
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Erwin

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Have you tried clicking forget password?
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Debbie Ion

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no the pin from the phone not self serve
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Sophia, Mobile Master

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You can reset your phone pin in self service, Debbie. Click the link I posted above, then click login, the "Phone settings" in the black bar and reset your PIN under "Reset Voicemail Password".

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