I keep receiving French email from Koodo Customer Services.

  • 1
  • Question
  • Updated 10 months ago
Today I called Koodo regarding this matter and the representative  let me know the content of the email.  Then I received another French email from Koodo and this is very annoying and feeling  insecure.   Why Koodo keeps sending French email even if I tell them to fix.?  
How I let them fix this 

And is there anybody who can translate this French email? :

Votre compte Koodo Mobile

Bonjour .....,

Nous vous remercions de vous inscrire au Libre-service Koodo. Afin d’activer votre compte, veuillez valider votre adresse électronique en cliquant sur le lien suivant : 

Vous devrez le faire avant le Jul 24, 2017.

Au plaisir,

L'équipe Koodo

Nous respectons votre vie privée et nous ne fournirons pas vos renseignements personnels sans votre consentement. 
Ne répondez pas à ce message. Cette adresse de courriel de retour n'est pas valide, et ne fait pas l'objet d'un suivi.

Photo of Heh Kyong Kim

Heh Kyong Kim

  • 80 Points 75 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 56,506 Points 50k badge 2x thumb
Here is the translation:
Your Koodo Mobile Account
Hello,
Thank you for signing up for the Koodo Self-Service. To activate your account, please verify your e-mail address by clicking on the following link:

You will have to do it before Jul 24, 2017.

To the pleasure,

The Koodo Team

We respect your privacy and will not provide your personal information without your consent.

Do not reply to this message. This return email address is invalid, and is not tracked.

Is the rest of your self serve in French, do you live in Quebec, when you call 611 is the automated voice in french of is your voicemail in french?
(Edited)
Photo of David

David, Mobile Master

  • 88,942 Points 50k badge 2x thumb
Isn't translate.google.com wonderful?
Photo of Robert

Robert, Mobile Master

  • 103,372 Points 100k badge 2x thumb
It's fool proof. The French read jt and its perfect
Photo of Heh Kyong Kim

Heh Kyong Kim

  • 80 Points 75 badge 2x thumb
Thank you, Allan.
But I don' t know how I let them send me English email instead of French email.
Photo of David

David, Mobile Master

  • 88,942 Points 50k badge 2x thumb
Connect directly with Koodo by PM on their Facebook page, DM on their Twitter account, or as a last option, by calling. They can then reset your account so your notices are en Anglais.