I keep getting this message "You're still waiting to be approved."

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I signed up to self serve but I'm getting told "You're still waiting to be approved." when I log in. Can an employee look at this and fix it for me?
Photo of Christopher Rogers

Christopher Rogers

  • 294 Points 250 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 106,744 Points 100k badge 2x thumb
Hello Christopher,

All employees are currently out of office, but I'm sure someone will be here to solve your problem tomorrow! 
Photo of Allan

Allan, Mobile Master

  • 61,910 Points 50k badge 2x thumb
Christopher, have you looked in your email inbox to see if you have an email from Koodo to approve your email for your Koodo account? Try checking your junk folder if you don't see anything.
Photo of Christopher Rogers

Christopher Rogers

  • 294 Points 250 badge 2x thumb
Sorry guys, this was supposed to be from my cousins account with his email address for help but it logged into mine instead. I posted the question from his account now. Any way to delete or close this thread?
Photo of Allan

Allan, Mobile Master

  • 61,910 Points 50k badge 2x thumb
No way to delete it but this comment is plenty enough. The only time it is important for the right account to be linked to the question is when they look into it but generally you will get asked to verify your account via facebook if it is necessairy.

This conversation is no longer open for comments or replies.