I keep getting this message "You're still waiting to be approved."

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 I just switched to Koodo from Public Mobile, and I signed up in the store. I changed my password an all and my bill is due April 11th. I cannot access my bill because I am "still waiting for approval." What do I do? (I confirmed my account).

Thank you for your help.
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Aleks Klis

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Posted 1 year ago

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Ivan, Mobile Master

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Let me see if an employee is available to look into this.
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Paul Deschamps, Mobile Master

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Are you using the same email that you used to sign up with koodo at the kiosk with?
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Aleks Klis

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yes I am
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Ranjan, Official Rep

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Hey Aleks - I see two profiles connected to your account - both with the same name and email, but the account wasn't properly validated/authenticated using the original email that would have been sent to you. I'm guessing you created a profile directly through self-serve?
I've just tried re-sending the original email. Can you verify that you receive it (check spam/junk as well), and click through from that email to validate your account? That should resolve the issue.. but let me know.
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Aleks Klis

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Hey Ran, I managed to log in, but it says 0 on my tab. And Koodo send me text message a few days ago telling me it's not 0$.
(Edited)
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Ranjan, Official Rep

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We'll need to manually fix the issue then - un-link the existing profiles and help create a new one. Can you send us a private message on Facebook, Aleks? A rep will validate you and help sort things out. 
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Aleks Klis

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I'll do that right away thank you :)
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Manish Manish

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I have same problem
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Manish Manish

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how to send private msg
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Manish Manish

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where can i find you ?
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Mathieu, Mobile Master

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On Koodo's Facebook page, click on the big "Send Message" button at the bottom right of their banner.
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Aleks Klis

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Thanks Mat, appreciate it!
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Manish Manish

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i sent my detail via facebook

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