I just want to cancel my service, but I can't get through I keep getting hung up on. CSR has been slow for many months now.

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  • Question
  • Updated 7 months ago
I just want to cancel my service, but I can't get through I keep getting hung up on. Is there an alternate way such as email or Canada post. CSR has been slow for many months now.
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B Craig

  • 70 Points

Posted 7 months ago

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Mayumi, Mobile Master

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Are you going to different provider? If so, you can port/transfer your number to them, then your account will close after the porting..

If not, contacting them is the only way to cancel your service.
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liz

  • 60 Points
I’ve been on hold for HOURS trying to cancel-someone answered the first time and when I told them I needed to cancel my call got conveniently disconnected. So I called back and I got an answer, I told them I need to cancel, they said they needed to transfer my call, it’s been over 2 hours since then and I’m still on hold. Worst customer service ever