I just updated my tab to the 35 dollar and still can't receive any pics or get web access.

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I just updated my tab to the 35 dollar and still can't receive any pics or get on the web?I have the Samsung infinity I think it's an older phone.I use to get pictures with my old tab which was the 20 dollar tab.With the new tab it says I have unlimited pic and text but nothing will download and can't get on the web?
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Sheldon Lucier

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Posted 2 years ago

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Chad Burr, Mobile Master

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Is your data on? If this is a sim based phone then data needs to be on for you to get pictures

Also can you provide the model number of your phone. Samsung infinity was never released as far as I can tell.

Is this a Koodo phone? Or an unlocked phone you're using with koodo.
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Sheldon Lucier

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Maybe 2 yrs ago at least
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Sheldon Lucier

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It just didn't seem as a problem but after new grandson I seen I can't get pics or web even if I pay for it.
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Chad Burr, Mobile Master

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So koodo and MTS have this deal to allow coverage but there is also a phase out of CDMA devices going on. As part of that phase out, CDMA data speeds were slowed to below dial up back in July.

I'm afraid that if you want to send picture messages, you'll need to upgrade your device.
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Sheldon Lucier

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Ok thanks for your time.You been great.
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Chad Burr, Mobile Master

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My pleasure, Good luck.
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Sheldon Lucier

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It's an old phone I got from Koodo I even did the update and it still doesn't work.

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