I just received my online bill but it seems not right

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  • Updated 4 months ago
I used to have $40 plan and changed to $45 plan on 19 Feb but the bill it says 
Partial charges
$40 1 GB 500 min Plan (Feb 19 to Mar 09 )                  - 28.00
AB 911 Government Fee (Feb 19 to Mar 09)                      0.31
AB 911 Government Fee (Feb 20 to Mar 09)                    -0.29
$45 2 GB Unlimited Min (Feb 19 to Mar 09)                       31.5
Taxes                                                                                   3.15
Billed Total                                                                          $66.11

My question is even charge for my new plan $45 + 14 Tab Charge + 911 Fees 0.44 + GST 
Total only 62.41

Where can I get help ????
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Gloria Ip

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Posted 4 months ago

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Paul Deschamps, Mobile Master

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When you change you plan it becomes prorated so you take the plan you were on and divide it by 30 days and then multiply by however many days of thr month you were on that plan. Also add any overages over the allotment of minutes for your plan. Then you do this for your new plan as well and that's your bill for thr month. It's not just charged as one plan for that month however next month it will be and from then on out.
(Edited)
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Gloria Ip

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Thanks Paul
I understand that but what I meant the bill was being charged even more than the new plan should charge??
The old original $40 plan they charged 40-28 =$12 (as billed)
then the new plan they charged                   $31.50
plus my tab charge                                       $14.00
911 fees                                                        $0.44
GST                                                               $2.89
I guess the total should be $60.84 
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Dinh, Mobile Master

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Gloria,
The information at that page is a summary of your bill. Detail billing could be found in your monthly pdf bill (which should include all detail). I would check page 3,4 of this month bill of yours. There could be many reasons for the amount that include unpaid amount, credit,etc
(Edited)
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Gloria Ip

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Thanks Dinh... I understand why as they pre-billed my next cycle... appreciated