I just received a strange email.

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  • Updated 2 years ago
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I just received an email saying "Hi Barbara, It looks like you’ve run out of money in your Prepaid account. Top it up before January 29, 2017, to avoid losing your phone service, account balance and any remaining Booster® add-ons. "" But my account is topped up.
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barb phinney

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Posted 2 years ago

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Sophia, Mobile Master

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Hi Barb,

It's an issue several customers have been experiencing, see this thread https://community.koodomobile.com/koodo/topics/im-getting-texts-emails-from-koodo-saying-that-ive-ru...

Koodo has been informed and I'm sure they will sort it out soon :)
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barb phinney

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Thank you! This is exactly my issue. Last year this time they did the same thing.