I just purchased a $25.00 top up and its telling me I have no mobile network available when I try to make a local call?????

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Photo of Peggy Robichaud

Peggy Robichaud

  • 80 Points 75 badge 2x thumb
  • frustrated

Posted 3 years ago

  • 2
Photo of Kakarot


  • 1,194 Points 1k badge 2x thumb
Hi Peggy, did you just add $25 too your account or did you actually select the add on? Try restarting the device. To get the add on you have to select it every time. Try checking your self serve account and see if it shows up as being added. If not re add it and you should be fine. If it is saying that it is there and doing a restart doesnt work I would call koodo and see whats going on.

Koodo : 1-866-995-6636 or *611

Mon – Fri: 8am – 9pm Local
Sat: 9am – 9pm Local
Sun: 9am – 9pm Local
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Also, make sure your network type isn't set to 2G (GSM) only (in network settings). You need to have 3G (HSPA/UMTS/WCDMA) enabled.

This conversation is no longer open for comments or replies.