I just bought a new phone, and now the site and the device show different rollover times for data

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So once I bought my new phone, I believe it was right in the middle of my pay period, the phone showed a completely fresh data track. April 2 to May 2nd I think is what it's tracking. However, I just got the email that my data is half spent and the site still shows the old 17th to 17th that I'm used to.

Should I expect that my phone will revert to the proper times? (17 to 17) or did the tracking period actually change?

Is this something I should head to a kiosk to ask?

Thanks for any help.
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Adam Sharkey

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  • Confused.

Posted 2 years ago

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Paul Deschamps, Mobile Master

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Your phones data counter has to be set by you, it has nothing to do with anything Koodo does including activation time or anything else.

Your time frame for billing periods stays exactly the same when you upgrade phones since all your doing is changing what phone your using your service on.
(Edited)
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Tiz

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The best way to check used data or phone minutes is always the Koodo app.
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Adam Sharkey

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Correct Tiz, but when there are completely different numbers showing on those two locations, I have to ask questions lol.

I would rather understand the topic at hand then drown in ignorance and end up paying for a whole bunch of data I never intended to use.
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Tiz

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:)
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darrennie

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I have this same issue. For example my current cycle is from Aug 12 - Sept 11, on my phone it says Aug 6 - Sept 5. Can this be synchronized so they are the same. TIA 

Updated: for those who haven't found it, hold the drop down menu and at the bottom is "change cycle" which lets you change the day of the month.
(Edited)
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Mayumi, Mobile Master

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You have to change the cycle on your phone.
Go to setting  > turn off WIFI  > Turn on data > tap on data dates > change cycle > 

(if your  billing cycle is 12th to 11th, then you should set reset date on 12th)
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Jonathan I, Mobile Master

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Even if the data counters are in sync, the amount of data used shown on Koodo's side is what you will be billed on. The phone just does the actions it's told to do and that's it. MMS technically uses data, but Koodo doesn't bill those to you since all plans have unlimited messaging, so you will almost always have a small discrepancy at the end of the month anyway.
(Edited)

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