I just bought a new phone...

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I just bought a new phone, it will arrive to my house on Monday. How do I switch phones and keep the same phone number/plan? Is this possible?
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Megs Calhoun

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Posted 2 years ago

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Dennis, Mobile Master

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Just take your sim and put in the new phone if they are the same size.

If they are not, then you need to go to self serve and to go upgrade phone and enter the new sim number to activate it.  It may take a Reboot and 15 minutes for it to become active
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Bernard, Official Rep

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Did you buy the phone online from Koodo Megs?
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Megs Calhoun

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Yes I did, I purchased it online from the koodo website.
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Bernard, Official Rep

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In that case simply follow Dennis' advice above. 

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