I have very much astonished to see the bill included charges for family no (another no within the same account)!

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I have an account with two numbers. In that account, I had one number with Canada Wide talk and text plan of CAD 29.00 (i.e. total 100 mins). On October 8, 2014 I had seen that my total 100 minutes almost finished, So I changed the plan to CAD 35.00 (i.e. total 200 minutes). In the whole month, I had used 171 minutes (excluding evening,weekend and family calling). I surprised with the bill produced on October 31,2014 for an amount of CAD 82.56 (excluding GST) instead of CAD 35.00 (excluding GST). In the bill, I see it is claiming additional 81 minutes.

I have very much astonished to see the bill included charges for family no (another no within the same account)!

Is it logical?
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Posted 4 years ago

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Paul Deschamps, Mobile Master

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You can can't go over your alloted call time and just switch plans to the next plan up and have it cover the overage Unfourtunatley it doesn't work that way. You will be charged the overage and then you will have a prorated amount of minutes when you change your plan.
By prorated you will have a certain amount of minutes that is calculated by taking the # of minutes alloted in the plan and divide it by the # of days in a billing cycle and times it by the number of days left in your billing cycle. So if the plan has 100 minutes then you divide that by how many days are in the billing cycle and multiply it by the number of days you have left in the cycle before it ends.

so as an example say you changed your plan 4 days before your billing cycle ended you would then take the 100 minutes and divide it by 30 (which is the number of says in the billing cycle) and then multiply it by 4... So 100 รท 30 = 3.3 multiply by 4 (which is the # of days Left in the cycle) and that = 13.3 so 13 minutes.

But calling between 2 lines on the same account should not be charged for so if they were then contact customer service and bring it to their attention and they should be able to rectify the issue.

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