I have trouble with my service

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  • Updated 3 years ago
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I recently purchased a new phone, today is my 3rd day using it and since early morning has no service.
What can I do?
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yorle lobos

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  • really frustrating

Posted 3 years ago

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Chad Burr, Mobile Master

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First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:

Network Selection is set to Automatic

USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual

The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.

Hours of Operation

Monday - Friday: 10am - 9pm

Saturday: 9am - 7pm

Sunday: 9am - 7pm
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yorle lobos

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Thanks it works now!!!

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