I have tried and tried and tried, and I cannot get my sim card to be active! AHHHHHHH

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I just got my new plan with Koodo (Using my old telus iPhone, as the customer service agent said that it wouldn't have to be unlocked) however, I cannot get the sim card to activate!  This is frustrating to say at the very least.  At the most one could say that telecommunications in Canada are perhaps the bain of my existence!
Photo of Chelsea7646

Chelsea7646

  • 100 Points 100 badge 2x thumb
  • Bained!

Posted 2 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Where are you trying to activate the sim? When the rep gave you the sim wasn't it active already?

What have you tried so far?
Photo of Chelsea7646

Chelsea7646

  • 100 Points 100 badge 2x thumb
restoring, resetting, putting in the right carrier information, but I don't have the spots to change the mms information, just the new APN
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Which iphone do you have?
Photo of David

David, Mobile Master

  • 91,588 Points 50k badge 2x thumb
Faulty SIM cards, even when new, are not unheard of.
Photo of Ivan

Ivan, Mobile Master

  • 96,582 Points 50k badge 2x thumb
My guess would be faulty SIM. Do you get an error when entering the SIM card # in Self Serve?
Photo of rikkster

rikkster, Mobile Master

  • 67,450 Points 50k badge 2x thumb
My guess would be that it has something to do with provisioning and getting the proper carrier update settings through iTunes, particularly if it's an iPhone 4 or 4s.

See: iPhone - How do I activate my iPhone?
http://help.koodomobile.com/plans-add...
(Edited)