I have shock free data but was charged $5 without confirming to do so.

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  • Question
  • Updated 8 months ago
  • Answered
I have 1GB shock free data. My data was off and resumed on my new cycle ( I got a text). So why did I get charged $5 for extra data when I didn't use any and did not reply yes to the text? How do I get this removed?
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Adele Marie Hunt

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  • frustrated

Posted 8 months ago

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Robert, Mobile Master

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Hello Adele, 

You will ned to contact Koodo to dispute any charges
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Adele Marie Hunt

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Thanks! Called and got it reversed. They aren't sure why it happened.
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Adele Marie Hunt

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I was told it was a one time reversal even though it was an obvious issue with the shock free data. I wasn't too pleased about that and will be calling to get it reversed if it happens again regardless.
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Mayumi, Mobile Master

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I would do same. It's not nice they said that this is one time reverse... It's a system glitch.