I have payed my bill via RBC three days ago but when I log into my self service my bill is still unpaid!!!

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  • Updated 3 years ago
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I am a new customer of Koodo. I have payed my bill via RBC three days ago but when I log into my self service my bill is still unpaid!!! When I call the customer service and click number one to hear my debit balance my is unpaid as well. What should I do???
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Asal Rouhafzay

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Posted 3 years ago

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Chad Burr, Mobile Master

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Log into the rbc banking portal and make sure the account numbers match. It could take up to 5 days but it's usually faster. If the account numbers match, keep checking your balance. If they don't, contact RBC
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Dennis, Mobile Master

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And Koodo's balance owing number also takes a few days to update after that

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