I have not reached my maximum data but my date was turned off. I never received any e-mail telling me that my data was reached.

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  • Updated 12 months ago
I have not reached my maximum data but my date was turned off. I never received any e-mail telling me that my data was reached. Would it please be possible to know what I can fo to turn it back on without any extra fees??
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Stella Horcajada

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Posted 12 months ago

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Paul Deschamps, Mobile Master

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Hi Stella, log into your self serve account make sure notifications for data usage percentages in on to get notification by text.
Also check to make sure your data usage isn't over there. Are you checking on your phones data counter or self serve data counter online?
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Mayumi, Mobile Master

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Do you have a SFD plan?  They usually send you a text message when you reached your limit.
Can you log into self serve and check your usage ( to make sure if you reached to your limit)?
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Bernard, Official Rep

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@ Stella, I see data use on both lines as of today and you haven't reached your allotted amount to be blocked. Maybe a restart of your phone would be helpful to see if it's a connection issue.
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Stella Horcajada

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Hi I did check on line and it says that my data is blocked and that I would need to pay in order to turn it back on.
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Stella Horcajada

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Bernard, Official Rep

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Hmmmm....which line is this? The one ending with numbers 39? or the other?
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Stella Horcajada

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Hi no the one ending in 37


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Bernard, Official Rep

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Looks like you changed plans on the 12th of July Stella. That is when we sent this notification. 

Can you send us a private message on Facebook so we can validate your account and see if we can help further. 
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Stella Horcajada

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Good Afternoon my phone seems to be OK now as I have access to my data but my account still says that it is blocked. I sent the message on Facebook as well.